Technical Support

Last updated: June 12, 2026

1. How to Reach Us

If you have any questions, run into a problem, or need help with Typework AI — whether on the web at https://typework.ai or in the Typework mobile app for iOS and Android — our support team is here to help.

2. Response Time

We aim to respond to all support requests within 1–2 business days. Requests related to account access, billing, or service outages are prioritized.

3. What to Include in Your Request

To help us resolve your issue as quickly as possible, please include the following in your email:

  • The email address associated with your Typework account
  • Whether you are using the web version or the mobile app (and your device model and OS version, if on mobile)
  • A description of the problem and the steps that led to it
  • Screenshots or screen recordings, if available

4. Common Topics

Account and Sign-in

If you cannot sign in, first try resetting your password from the login page. If you no longer have access to your registered email, contact us and we will verify your identity before restoring access.

Subscription and Billing

You can manage your subscription from your account settings. For billing questions, refunds, or invoice requests, email us with your account email and the approximate date of the charge.

Account Deletion

You can request deletion of your account and associated data from the profile page in the mobile app, or by emailing us at support@typework.ai from your registered email address. We will process deletion requests in accordance with our Privacy Policy and applicable laws.

Reporting Bugs

Found something that does not work as expected? Let us know at support@typework.ai. Bug reports with reproduction steps and screenshots help us ship fixes faster.

5. Service Status

We strive to keep Typework AI available with minimal downtime. If you suspect a service outage, please contact us and we will investigate promptly.

6. Policies

For more information about your rights and our obligations, please review:

7. Company Information

Company Name: Holomix, Inc.

Business Type: Delaware Corporation

Mailing Address: 8 The Green, #22172, Dover, DE 19901, USA

Email: support@typework.ai